Terms of Use

These Terms and Conditions set out the rules that govern your use of the BetBright platform and our relationship with you as a player. We provide online betting and casino services, and these terms explain account responsibilities, eligibility, promotions, payments, disputes and how we update our rules. By using our services you agree to comply with these terms and any additional rules displayed with specific offers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless otherwise agreed in writing. You must not allow others to access your account, and you must notify us immediately if you suspect unauthorised use. We may suspend, restrict or close accounts where we reasonably suspect fraud, abuse or a breach of these terms.

Eligibility requirements

You must meet the minimum age and identity requirements shown when registering. We require verifiable identity information and may ask for documents to confirm name, address or payment ownership before allowing withdrawals or continued play. Accounts that cannot be verified may be restricted or closed.

Acceptable platform use

Use our services for lawful, personal entertainment only. Prohibited behaviour includes account sharing, bonus abuse, collusion, use of automated betting tools where banned, money laundering and any action intended to manipulate outcomes or system integrity. We reserve the right to void bets, withhold funds or take other measures if abuse is suspected.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific promotional terms published alongside each offer. Bonus funds may be held in a separate bonus balance until wagering requirements are met. Games may contribute differently to wagering requirements and certain games or markets may be excluded. We may require a qualifying deposit and reserve the right to refuse, cancel or reclaim bonuses where fraud or abuse is suspected.

Deposits and withdrawals

Available payment methods and currencies are listed in your account. Deposits must be made from payment methods in your name. Withdrawals are subject to verification checks and any applicable limits that we set for risk or regulatory reasons. We may delay or refuse withdrawals where identity, source-of-funds or transaction concerns arise. If you have questions about a payment, contact [email protected].

Dispute resolution

If you have a complaint, contact our support team and we will investigate. We aim to resolve disputes promptly and fairly. If a matter remains unresolved, you may be offered an escalation route or independent review in line with the dispute procedures we make available. Nothing in these terms prevents you from seeking other legal remedies where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated to registered players by reasonable means, such as posting an updated version on the site or sending a notice to your registered contact details. Continued use of the service after changes are posted constitutes acceptance of the new terms. If you prefer, you can contact us to discuss changes to your account.

Contact and responsible play

We support responsible play and provide tools to help you manage activity, including deposit limits, time-outs and self-exclusion where available. For assistance or questions about these terms contact [email protected] or consult the help area on our site. References to Bet Bright in communications refer to the same service and brand you are using.